Responder ModeResponder ModeIn addition to using Tracker Client to provide Responses, users can enter Responses directly into the Tracker file. In previous versions of Tracker, users who entered Responses had to enter them via Tracker Client. In Tracker 1.10, users can enter Responses directly into the Tracker file via Responder mode. This is a new security setting in which a user is given a login account in which they can only see Tracked Items and Requests assigned to them. While logged in, users can only add Responses for Requests similar to what they would have done using Tracker Client. No other functions are available with this mode.
You can use a combination of Tracker Client and Responder mode or one exclusively to allow individuals to enter Responses for Tracker Items.
The Administrator must first add you into the file as a user with Responder Mode access.
The Tracker user would enter Requests via Add Request without sending. This allows the Tracker user to manually enter Requests for the Tracked Item without sending it via a file or email. This is useful for Responder mode where a user of Tracker enters Requests and then individuals with Responder mode provides Responses for Requests assigned to them directly into the Tracker file.
The Tracker user could also send Requests via email from Tracker with the attachment for Tracker Client, but this attachment would be ignored. The email body would contain the information that users have a Request to answer. This option would allow the Tracker user to send a Request to notify people they have to provide a Response and have it appear in Tracker. There would be no need notify them in a different manner.
This process could be automated so a Request is sent at a scheduled time frame by the Tracker user. With this option, everyone is using Tracker (not Tracker Client), but still receiving emails from Tracker in which they use the email body to see the Request and respond via Responder mode directly in the Tracker file (not using Tracker Client).
Once an individual with Responder mode has been entered as a user for a file, they are able to log into the file to add Responses.
When logged in as Responder mode, the user will only see Tracked Items or Requests that are assigned to them in the Tracker file.
When using Responder Mode, the only function available is to add new Responses.
This can be completed by clicking on the "
" on the Response Header 
Expand the Tracked Item to the Request, right click, and select Add Response
Expand the Tracked Item to the Request and select Add Response from the Activity menu
Expand the Tracked Item to the Request and
click the Add Response icon 
Notice temporary files that appear when new Responses appear. Click here for more information.
Response text - User enters their reply (Response)
Responder - This is the person logged into the Tracker file in Responder mode. This is generated automatically by Tracker.
Sent - Time and date the Response was sent. This is generated automatically by Tracker.
Department - Enter your department (if required)
Responder's email address - User enters their email address. If a Response Conformation email is Request, this is required.
Suggested field updates - This notes the fields the Request is asking for updates. Providing updates is not required. In the left column is the field name and in the right column is the current value (if any) for the field. To provide updates, click the checkbox to enable the field. Based in the type of field, you may see these icons to help you enter data. Note that the individual who edits the Tracker file must have these turn on in Form Configuration to use them in Responder mode.
- Click to select a date
from a pop-up calendar.
- Pick-from-list. Displays
all the values for that field in the Tracker
file. The pick-from-list compares case, spaces and font attributes.
If the values differ, they are considered different entries. Using the
example below, these entries would all be considered unique. Note however
in filters, Tracker does not
filter on attributes. See Filters - General
for more information.
Pending status
pending status
Pending status
pending status
PENDING status
pending status
pending status
Send / Discard - After you have entered your Response, you can Discard and lose all updates or click Send to commit your Response. You will be asked to confirm sending the Response. Once you have sent the Response, you can view it, however, you cannot make any changes.
Notice that only the fields you have provided suggested updates to are displayed.
