Tracker Support

Thank you for your interest in Primatech's software programs. Below is a list of frequently asked questions (FAQ's).

Have a question, suggestion or comment, please email us at tracker@primatech.com.

FAQ's

• Contact Primatech
• Evaluation Copies
• Installation and Activating the Key
• Licensing
• Moving the Key
• Upgrades and Patches

Contact Primatech

1. How do I contact Primatech for software support?

• By Phone: 1-614-841-9800
• By Fax: 1-614-841-9805
• By E-mail: support@primatech.com
• Software Request Form: Tracker Support Request Form

Evaluation Copies

1. What are the limitations to the evaluation copies?

• All evaluation copies are fully functional programs that are only limited by the number of days the software can be run (15 days). To request an evaluation copy, please click here.

Installation and Activating the Key

1. How do I activate the software?
2. What are my installation options?
3. I need help with installing and activating the software.
4. Can I use UNC names to install the software and/or key?
5. How do I activate the key on the hard disk or network?
6. When completing a network installation, should I install directly onto the server?
7. I activated the key, but the software will not run. Why?
8. How do I complete a workstation installation after completing a network installation?
9. After completing a network install and activating the key, do users at workstations need to activate the key?
10. Can I use a LS-120 floppy drive?
11. Is it OK to use virus software?
12. What are the system requirements?
13. Before installing new versions of the software, do the old versions need to be installed?
14. Can I use an external USB floppy drive?

• Please see Primatech Software Installer.TXT

Licensing

1. What type of license do I require?

• Single-User: Software can be used at multiple locations and for consulting work (internal and external).
• Site License (default shipment includes six copies): Software can only be used at the purchasing site. The software cannot be used for consulting (internal or external). A site is defined as a location made up of any number of plants in one contiguous geographical location. The geographical location is limited to where the plants are located, not by city, town, suburb, etc. It is possible to have multiple sites in one city. If you have multiple locations and/or need the software for consulting use, the site license is probably not the best choice. Either a Single-User or Multi-User license will better fit your requirements.
• Multi-User (default shipment includes fifteen copies): Software can be used at multiple locations and for consulting work (internal and external). License is designed for companies that have multiple sites, own multiple companies, and/or require ten or more copies.

2. How do I place an order?

• For additional pricing and ordering information, please contact Primatech via one of the following methods:
• By Phone: 1-614-841-9800
• By Fax: 1-614-841-9805
• By E-mail: tracker@primatech.com

Moving the Key

1. How do I move the hard disk key?

• Please see Primatech Software Installer.TXT

Upgrades and Patches

1. I need more information on patches / upgrades?

• Please see Primatech Software Installer.TXT